We aim to process all orders on the day of purchase. However, please allow 1-2 business days for processing and a further 2+ business days for delivery in metro areas, and 2-4 in rural areas. Please note delivery times may be extended for sale purchases.
CHRISTMAS DELIVERY CUT OFF DATES
To receive your order in time for Christmas, we recommend placing an order as early as possible and no later than the following dates as advised by our delivery partners.
Domestic orders shipped with STANDARD postage should be placed by 12 December 2023.
Domestic orders shipped with EXPRESS postage should be placed by 19 December 2023.
If you are based locally, we recommend selecting in-store collection as your delivery method to receive your order in time for Christmas.
International orders should be placed by 8 December 2023. Please note delivery before Christmas after that date cannot be guaranteed. We recommend contacting your local courier supplier for more information regarding delivery cut off dates.
Standard shipping within Australia can take 2+ business days. We offer complimentary standard shipping for orders over $300. For all orders under $300, a flat fee of $10 applies for standard shipping.
All orders shipped to residential addresses in capital cities/metro areas will be sent via Sendle. If Australia Post is preferred, please specify in the notes section before placing an order.
All orders shipped to P.O boxes, Parcel Collects and Parcel Lockers will be sent via Australia Post.
Express shipping within Australia can take 1-2 business days. We offer complimentary express shipping for orders over $1500. For all orders under $1500, a flat fee of $20 applies for express shipping.
All orders with express shipping selected will be sent via Australia Post.
Shipping of Sale Items
Where suitable, all sale purchases are sent in our basic satchel. Please note delivery times of sale purchases may be extended. Please contact email@example.com for further advice.
All international orders are shipped via DHL Worldwide Express. Please note we do not accept returns on international orders. We are more than happy to assist you and encourage you to contact us directly if you have any questions regarding a product.
International express shipping to New Zealand can take approximately 1-3 working days for metropolitan areas / capital cities. All orders cost a flat fee of 40 AUD for express shipping.
Rest of the world
International express shipping to the rest of the world can take approximately 3-7 working days for metropolitan areas / capital cities. All orders cost a flat fee of 80 AUD for express shipping.
Duties & Taxes
Please note that import duties and taxes are not included in the item price or shipping cost for international orders. These charges are at the responsibility of customer to pay for upon delivery and we are not liable for any import duties and taxes that may be incurred. We also have no control over processing times or duty and tax rates set by customs in each country.
For any enquiries related to international orders, please contact firstname.lastname@example.org
RETURNS (online only)
We hope you love your order, however if you are not fully satisfied we are able to fulfil a return request for an exchange, store credit or refund pending the following information.
What is eligible for return?
You can return for a refund, credit note or exchange if the item you have purchased is unworn, in pristine condition, in its original packaging, and with tags still attached. Please note, we do not accept returns on the following:
- Fragrances that have been opened
- Sale merchandise
- Gift vouchers are also not able to be returned or redeemed for cash
Please note items purchased whilst in store, via our online store, are subject to our boutiques in-store returns policy. For clarity, we do not extend our return offers to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.
Once an exchange has been processed for an item, it cannot be returned for an exchange, credit or refund.
Can I return a sale item?
Sale items are final sale and thus are not eligible for return. If you are unsure of a sale item purchase we are more than happy to assist with providing assistance via our James Street boutique or Customer Care team.
What is the return period?
To initiate the returns process we require written advice within three days of receiving delivered orders. Please email email@example.com to notify our customer care team of your intended return and reason for return. Pending approval of your return request, the item must be received by Camargue within 7 days of acceptance.
Please note the returns policy is initiated for orders with in store collection once the product has been marked as ready for pick up. Any orders collected outside of the returns timeframe will only be eligible for a store credit or exchange and not a refund.
Please contact firstname.lastname@example.org if you have any questions regarding the returns period.
What if I would like an exchange for a different size or style?
If you would like to exchange your order for another available size or style please confirm this with our customer care team via email@example.com. Pending approval of your exchange request, the item you are returning must be received by Camargue within 7 days of acceptance. We will send your exchange as soon as we receive your return.
Please note we offer complimentary standard shipping for exchanges, however return shipping costs are at the expense of the customer.
How do I return my order?
Please ensure that all returns are placed in a suitable box or satchel with a tracking number. The tracking number must be communicated with Camargue customer care after sending. Please note that return shipping costs are at the expense of the customer.
Where do I return my order?
Please send an email to firstname.lastname@example.org to request a return for your online order. Our online team will be able to assist you with the return process.
Can I return my order in-store?
While you can drop off your online return in-store, please note that online returns can only be processed by our online team. We strongly recommend sending an email to email@example.com, as our online team is best equipped to assist you with the return process.